We provide a five year warranty against defects in materials and workmanship to the original purchaser of every nud carbon frameset. Should your frame require a warranty replacement, you have the option to take advantage of Express Exchange. Here's how it works:
Contact us with a description and photos of the defect.
Once we've verified your warranty issue, we will need your credit card number to place an authorization (not a charge) for the full MSRP of the replacement as well as costs for two way shipping.
We will ship out a replacement the next business day.
Once you receive the replacement, ship back the defective unit with the provided box and prepaid label
Assemble and start riding your new frame
Once we receive the defective frame and verified its defect, we will release the authorization on your credit card, and you'll have incurred no charges.
Should we find that the damage was the result of a crash, we will request payment in accordance to the crash replacement policy. If the defective frame is not returned, or does not qualify for warranty, you will be charged the full cost of the replacement as well as shipping.
If you do not wish to use Express Exchange, you will need to mail the defective frame to us at your cost. We will then send out the replacement upon receipt and verification of the defective frame.
Express Exchange is available for U.S. and Canadian addresses only.