Customer Service.

  • Free shipping and returns within the United States and Canada
  • Fast, fully insured international shipping starting at $49
  • 30 day return policy
  • 5 year warranty and crash replacement

Ordering and Payment

What currency are the prices listed in?

Quoted prices are in US Dollars.

Will I have to pay sales tax and/or duties?

Sales tax will only be charged to residents of Canada (GST/HST only depending on province) and Washington State, and is automatically calculated once you enter your country and state/province. Duties may be collected by local authorities if you live outside the US or Canada, and are not the responsibility of nud.

How are you keeping my payment data secure?

Your payment data is encrypted before being sent securely over SSL to our payment processor, Stripe. They further encrypt card data using AES 256, and store decryption keys on separate, secure servers. Stripe is externally audited and has received the most stringent level of security certification available.

Your credit card information never passes through our servers, and is directly handled by Stripe. Only your address and order information is stored on our servers for delivery purposes.

Shipping

How much is shipping?

Shipping is free within the US and Canada. International shipping starts at $49 – just select your country and it will be calculated automatically.

Do you ship internationally?

Yes! We ship worldwide. International shipping starts at just $49, and is calculated automatically before checkout.

How long will my order take to ship?

Nude carbon framesets will usually ship within 3 business days. Painted frames may need to be prepped and painted, and may take up to 10 business days to ship.

How will my order ship?

Final delivery to the US and Canada will be by ground service, and will take between 2-5 days. International delivery will be by USPS Priority (5-10 days) where available, and Global Express Guaranteed (3-5 days) elsewhere. Delivery to Australia is by Fedex International Economy.

All shipments are insured and trackable, and a tracking number will be emailed to you once your order ships.

Where do you ship from?

US and international orders ship from Washington state. Canadian orders will ship from Vancouver, British Columbia.

Returns and Refunds

What’s your return policy?

We are happy with our frames and want you to be too. If you are unsatisfied for whatever reason, just ship the frame back at our expense within 30 days for a full refund (for US and Canadian addresses only, sorry).

For orders outside the US and Canada, you’ll be responsible for return shipping. We’ll try to offset that cost by absorbing up to $49 of the original shipping cost. For example, if you live in the U.K., you’ll receive a full refund from us – all you pay for is return postage.

Warranty and Crash Replacement

Our carbon frames are backed by a 5 year warranty against defects. All frameset purchases are also automatically covered by our 5 year crash replacement plan. Read more about the warranty and the crash replacement plan.